Fair Usage Policy

At CliniHub, operated by Rootlogic Pte. Ltd. ("Company", "we", "us", or "our"), we provide platform resources so each subscribed organization can use CliniHub in an allowed and reasonable way. This Fair Usage Policy explains what fair use means, that we do not tolerate abuse, and that extra unreasonable usage is subject to additional charges.

By using CliniHub, you agree to this Fair Usage Policy together with our Terms of Service.

1. Fair Use

CliniHub provides resources for the allowed and reasonable fair use of an organization. Each subscription plan includes capacity intended for normal clinic operations of that organization, such as managing appointments, patient records, treatment notes, communications, billing, and related day-to-day work.

Fair use means:

• Using CliniHub for your organization's own clinic operations.
• Usage that is consistent with the size of your organization and the plan you subscribe to.
• Activity that does not degrade the service for other customers.

2. Allowed Use

You may use CliniHub resources in a reasonable manner for legitimate clinic management, including:

• Access by authorized staff of your organization.
• Storing and processing clinic data needed to operate your practice.
• Sending communications related to patient care and clinic operations.
• Using features included in your subscription plan.

3. Abuse

CliniHub does not tolerate abuse of the service or its resources. Abuse includes, but is not limited to:

• Using the service for illegal, unauthorized, or fraudulent purposes.
• Attempting to gain unauthorized access, interfere with, or disrupt the service.
• Sharing accounts or credentials with unauthorized parties.
• Automated scraping, flooding, or other activity designed to circumvent usage limits.
• Using CliniHub resources for purposes unrelated to your organization's clinic operations.
• Reselling, sublicensing, or otherwise providing the service to third parties except as permitted in writing.

We may suspend, restrict, or terminate access, without refund, where we reasonably determine that abuse has occurred.

4. Unreasonable Extra Usage and Additional Charges

Usage that materially exceeds what is reasonable for your organization and plan is extra unreasonable usage. Extra unreasonable usage is subject to additional charges.

Examples may include storage, messaging, bandwidth, compute, or other resource consumption far beyond typical use for a clinic of your size and plan.

If we identify extra unreasonable usage, we may:

• Notify you and ask you to reduce usage or move to a more suitable plan.
• Apply additional charges for the extra usage.
• Throttle, suspend, or restrict features until usage returns to a reasonable level.

We will give reasonable notice before applying additional charges, except where immediate action is required to protect the service or other customers.

5. Monitoring

We may monitor aggregate usage of CliniHub resources to operate the service, prevent abuse, and enforce this policy.

6. Relationship to Other Terms

This Fair Usage Policy forms part of your agreement with us. It should be read together with our Terms of Service.

7. Changes to This Policy

We may update this Fair Usage Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of CliniHub after such changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Fair Usage Policy or your organization's usage, please contact us at:

Rootlogic Pte. Ltd.
Email: support@clinihub.app