Refund Policy

At CliniHub, operated by Rootlogic Pte. Ltd. ("Company", "we", "us", or "our"), we want you to try our clinic management platform with confidence. This Refund Policy explains our 7-day, no-questions-asked, 100% money-back guarantee.

1. 7-Day Money-Back Guarantee

If CliniHub is not right for your clinic, you may request a full refund within 7 days of your first paid subscription payment. We will refund 100% of the amount you paid for that initial subscription period, no questions asked.

This guarantee applies to your first paid subscription on a standard Solo, Small, Medium, or Large plan, whether billed monthly or yearly.

2. How to Request a Refund

To request a refund, email us within 7 days of your first payment:

• Email: support@clinihub.app
• Include the email address associated with your CliniHub account.
• Tell us you would like a refund under the 7-day money-back guarantee.

You do not need to provide a reason. We will process eligible requests without further questions.

3. What We Refund

Eligible refunds cover 100% of the amount you paid for your initial subscription period, including applicable taxes we collected on that payment.

Refunds are issued to the original payment method. Timing depends on your bank or payment provider and typically takes 5–10 business days after we process the refund.

4. After the 7-Day Period

After 7 days from your first paid subscription payment, subscription payments are non-refundable.

You may still cancel your subscription at any time from your billing page. Upon cancellation:

• Your subscription will remain active until the end of your current billing period.
• You will continue to have access to your data during this period.
• No further charges will be made after the current billing period ends.

5. What Happens to Your Account

When we issue a refund under this policy, we cancel the related subscription. After cancellation, we retain your clinic data for 30 days so you can export it or reactivate if needed. After this 30-day grace period, all clinic data is permanently deleted from our systems, unless you ask us to delete it sooner.

6. Custom and Enterprise Plans

Custom enterprise agreements may include different refund terms as specified in that agreement. If no refund terms are specified, this Refund Policy applies.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. The policy in effect at the time of your first paid subscription payment governs that purchase.

8. Contact Us

If you have any questions about this Refund Policy or want to request a refund, please contact us at:

Rootlogic Pte. Ltd.
Email: support@clinihub.app