Kebijakan Privasi

Last updated: February 5, 2026

At CliniHub, operated by Rootlogic Pte. Ltd. ("Company", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic management platform.

Please read this Privacy Policy carefully. By using CliniHub, you consent to the data practices described in this policy.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and contact information (email address, phone number)
  • Clinic or practice name
  • Billing information (processed securely through Stripe)
  • Account credentials

Patient Data

As a clinic management system, CliniHub stores patient information that you enter, including:

  • Patient names and contact details
  • Medical records and treatment notes
  • Appointment history
  • Documents and files you upload
  • Form submissions and other clinical data

Usage Information

We automatically collect certain information when you use CliniHub:

  • Device information (browser type, operating system)
  • IP address and general location
  • Usage patterns and feature interactions
  • Error logs and performance data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the CliniHub service
  • Process your transactions and manage your subscription
  • Send you service-related communications
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage trends to improve user experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

3. Data Security

We implement robust security measures to protect your data:

  • Encryption: All patient data and files are encrypted both in transit (using TLS/SSL) and at rest (using AES-256 encryption).
  • Access Controls: Role-based access controls ensure only authorized users can access sensitive information.
  • Secure Infrastructure: We use industry-leading cloud infrastructure with multiple layers of security.
  • Regular Audits: We conduct regular security assessments and vulnerability testing.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, rent, or share your data with third parties for marketing purposes.

We do not share any customer or patient data with third parties, except in the following limited circumstances:

  • Service Providers: We work with trusted service providers who assist us in operating our platform (e.g., cloud hosting, payment processing). These providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.
  • Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate notice to you.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. After subscription cancellation:

  • Your data is retained for 30 days to allow for reactivation or data export.
  • After 30 days, all clinic data is permanently deleted from our systems.

You may request immediate deletion of your data at any time by contacting our support team.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Export: Request a machine-readable copy of your data.
  • Withdraw Consent: Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at privacy@clinihub.app.

7. Cookies and Tracking

We use essential cookies to ensure the proper functioning of our service, including:

  • Session cookies to maintain your login state
  • Security cookies to protect against fraud and unauthorized access

We use privacy-first analytics (Simple Analytics) that do not track individual users or use cookies for analytics purposes.

8. Third-Party Services

CliniHub integrates with the following third-party services:

  • Stripe: For secure payment processing
  • WorkOS: For authentication services
  • Google reCAPTCHA: For spam and abuse prevention

Each of these services has its own privacy policy governing the data they collect.

9. International Data Transfers

Your data may be processed and stored in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of CliniHub after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Rootlogic Pte. Ltd.
Email: privacy@clinihub.app

For general support inquiries, please contact: support@clinihub.app